Our Terms And Conditions

I. Elias Wilf Return Policy

At Elias Wilf, we understand that you are at times faced with overstock issues, ordering errors, and items that need to be returned to the supplier. It is our goal to help things run smoothly. The standard re-stock fee for returnable items to our warehouse is 20%. For mill returns, every effort will be made to help accommodate your request; however, ultimately it will be the manufacturer’s decision. Where Elias Wilf does receive return approval, we incur a re-stock fee and freight fee to return items to the mill; we simply pass these fees forward to you with no additional up-charge. We try to be fair and we promise to carefully review each situation.

Please note: The following categories are considered not-returnable to Elias Wilf.

  • Items Not Stocked by Elias Wilf
  • Special Order Items / Direct Shipments
  • Discontinued Items (drops)
  • Open Cartons
  • Cut or Altered Items
  • Seconds and Rems
  • Pad, Adhesive, Trim, Sundries and Accessories

To initiate a return request, go to Eliaswilf.com, click on Dealer Forms then click on Restock Return Request. Complete the form and click on send. It will be reviewed and a response will be sent via email.

Elias Wilf Standard Returns (Stocking items)

ALL ELIAS WILF STANDARD RETURNS MUST MEET THE FOLLOWING CRITERIA:

  • All pick-ups require proper authorization and paperwork before return (drivers will not pick up material without R/A paperwork)
    • All return requests must be made within 30 days of invoice date.
    • All returns must be resalable, in un-opened, un-damaged cartons, or original wrappings. Roll goods may not be cut.
    • All returns must be prepared for shipping. (Roll goods-wrapped face out / Cartons – properly secured to a pallet)

Drivers will make 2 attempts to pick up material. If the material is not available or does not meet the criteria, the Return Authorization (R/A) will be cancelled and will not be re-issued.

ALL ELIAS WILF STANDARD RETURNS WILL BE ASSESSED THE FOLLOWING RESTOCK / RETURN FREIGHT FEES.

Roll Goods (Vinyl):

12’ material

20’ and over
15’ – 19’11”
15’ and under

6’ material

35’ and over
25’ – 34’11”
25’ and under

Restock Fee

20% ($70 minimum)
50% ($70 minimum)
No Returns Accepted

Carton Material (i.e. Hardwood, LVT, Laminate, etc…):

No minimum

Restock Fee

20% ($70 minimum)

ALL STANDARD RETURNS WILL INCUR A $75 RETURN FREIGHT FEE.

All returns will be inspected; if they fail the above criteria the retailer will be notified and credit will not be issued.

Material not credited will be held for 30 days, during which dealer may request material be reshipped.

(A $75 reship fee will be assessed). After 30 days, material will be disposed of.
Invoices are due and payable in full on any material not acceptable for credit.

Please use this information as a guideline when placing orders. While we pledge to do our best to be accommodating and fair, the guidelines and conditions are subject to change at our discretion.

Elias Wilf Damaged Claim Returns

Elias Wilf Corporation is dedicated to prompt action in all instances of damaged material. If you receive damaged material, please contact the Elias Wilf claims department immediately 800-642-9453 ext.8211. Once we receive the replacement order, your problem will be resolved expediently. No restocking fee will be applied on goods damaged due to Elias Wilf handling.

ALL ELIAS WILF DAMAGED CLAIM RETURNS MUST MEET THE FOLLOWING CRITERIA:

  • All pick-ups require proper authorization and paperwork before return (drivers will not pick up material without R/A paperwork)
  • All return requests for damaged roll goods must be made within 10 days of delivery.
  • All return requests for damaged carton goods, trims and sundries must be made within 24 hours of delivery.
  • All returns must be wrapped and secured for shipping.

II. Elias Wilf Order Change & Cancellation Policy

At Elias Wilf, we understand that occasionally circumstances cause a need to change or even cancel an order that you have placed. It is our goal to be as helpful as possible in facilitating the necessary changes. However, the key to our being able to accommodate these requests will of course be determined by exactly where the order stands relative to its stage of being processed.

• Elias Wilf Stocking Orders

Any change or cancellation request requires 48 hours notice, prior to ship day.

Elias Wilf begins staging orders within the 48 hour window, and changes inside this time frame are not possible as it would require offloading from truck, repackaging, re-staging, etc., in other words, the order is already in motion.

For requests within the guidelines, contact the Elias Wilf Customer Service Dept.

– Order changes for stocking items will be made immediately, and verified for accuracy
– A cancellation number will be given at time of cancellation (please keep this number handy for easy reference)

• Non-Stocking Special Orders

Elias Wilf must forward these requests to the manufacturer to be sure the material is not already inside their shipping window and can be cancelled before we can commit to honoring the request.

For requests within the guidelines, contact the Elias Wilf Customer Service Dept.

– An order change request will be taken, submitted to the manufacturer for inquiry as to the status of order, and request for approval to cancel. If the mill is able to accommodate the request, Elias Wilf will notify account that the cancellation has been made and a cancellation number will be given.

– In the event that the cancellation is not able to be made, the account will be responsible for accepting the order as originally placed.

III. Elias Wilf Refused Delivery Policy

All refused deliveries fall into one of three categories:

1) ERRORS / DAMAGES 

  • Visible Damage.
  • Over-Shipment.
  • Wrong Item- Elias Wilf pull error.

In these situations, the Elias Wilf driver will immediately contact the proper personnel to begin resolution.

2) NON-DELIVERABLE

  • Store Closed during regular hours.
  • Can’t Unload as dealer does not have equipment to handle.
  • COD Account does not have payment available at time of delivery.

In these situations, the Elias Wilf driver will notify the proper personnel and the account will be contacted and arrangements made for re-delivery. (Refused delivery charge of $75.00 and an additional delivery fee will be applied)

3) CLAIMS/ DISPUTES

Dealer Contends:

  • They did not order the material.
  • They canceled the order.
  • Wrong Item ordered.
  • Wrong Quantity ordered.
  • Wrong Delivery address.
  • Wrong Delivery Date.

In these situations, an Elias Wilf claim will be initiated and investigated for resolution within 48 hours, including if applicable, reviewing phone recordings.

If the claim is not deemed valid, the delivery will be rescheduled and fees applied, or if the material is cancellable and the dealer doesn’t want, a $75.00 Refused Delivery fee and all applicable restock charges will be assessed to the account. Non-Stocking material that the dealer refuses to accept will be billed in full and an applicable refused delivery fee will be assessed. The invoice will require payment in full when it becomes due.

If the claim is valid, the issue will be remedied immediately.

IV. Elias Wilf Shipping Errors

SHORT SHIP:

All deliveries must be inspected by the dealer. This includes items such as carton count, cut order vinyl sizes and sundries count. Any discrepancies must be reported within 10 days to be honored.

MIS-SHIPS:

We readily accept returns of uninstalled / unopened items shipped in error by Elias Wilf and reported within 10 days of delivery.

V. Installed Material

INCORRECT MATERIAL:

Elias Wilf will not be responsible for any cost incurred for the installation of incorrect material. Claims NOT involving defective material must be filed with Elias Wilf Claims Department within 10 days from the date of delivery.

DEFECTIVE MATERIAL:

All reports of defective material will be processed through the manufacturer of said material. Based on their warranties the manufacturer will determine the validity of the claim. The determination will be provided to the dealer via Elias Wilf’ Claims Department.

MANUFACTURER’S WARRANTIES:

Elias Wilf as a wholesale distributor does not offer warranties on products manufactured by other companies. Copies of the manufacturers’ written warranties on products we sell are available at Eliaswilf.com or the manufacturer’ website.

VI. Elias Wilf Order Policy

All orders must be shipped or picked up within two weeks of ordering. Orders not delivered or picked up within the given time frame will be considered refused and will be subject to our refused delivery policy in section III. This applies to all orders including but not limited to Will Call and COD orders.

ORDER CONFIRMATION:

  1. Non-Stocking / Special orders totaling $7500 or more will not be processed or shipped without a signed confirmation of content, pricing and delivery address.
  2. Stocking orders totaling $10,000 or more will not be shipped without a signed confirmation of content, pricing and
    delivery address.

(Prices are subject to Manufacturer’s increase and can not be guaranteed)

DELIVERY AREAS:

Freight charges for shipments outside the Elias Wilf prepaid delivery zone will be the responsibility of the retailer.

JOBSITE DELIVERIES:

There is a $150 fee in addition to regular delivery charges for all jobsite deliveries.
Elias Wilf does not deliver to a residential area.

MILL DIRECT SHIPMENT:

All mill direct orders will ship freight collect via carrier of the dealers’ choice.

MODEL HOME / DISPLAY FLOOR

Orders must be placed with your Elias Wilf sales representative. Please contact your sales representative for program details.

VII. Elias Wilf Credit / Payment Policy

TERMS:

Elias Wilf payment terms are Net 30 for non-COD accounts.
A 50% deposit may be required on non-stocking / special orders.

PRICING ISSUES:

We strive to eliminate as many billing discrepancies as possible, and request that you contact your sales rep immediately should there be a billing / pricing issue. This will result in a quick resolution and our ability to ensure that future orders are priced accurately. Note that we are unable to issue credit to any invoice aged beyond 60 days.

Short pays and deductions are not accepted and may result in shipping delays on other orders you have placed.

CREDIT CARD / BUSINESS DEBIT CARD PAYMENTS::

Payments by credit card / business debit card are subject to an administrative fee.

RETURNED CHECKS:

There is a $50 charge for checks returned unpaid by the bank for any reason. Multiple returned checks may affect an account’s payment terms or credit line with Elias Wilf.

FINANCE CHARGES:

Accounts with past due balances are subject to a 2.0% monthly finance charge on all past due balances.

CREDIT LINES:

Elias Wilf reserves the right to review, change or remove credit lines at our discretion.

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